How Period+ works.
This page sums up how things work. Our Terms of Service are the full agreement, and each answer links to the part it comes from.
Boxes and products
What comes in a box?
Two packs you choose, one care item you choose, and Our Pick, one more item we choose. Shipping is included in the box price.
Do I choose everything?
Everything except Our Pick. You pick the two packs and the care item. We choose Our Pick, and it changes from month to month; we can't promise any particular item. If a pack you chose runs out, we send a comparable pack in the same category, or get in touch with you.
Are the packs samples?
No. Every pack you choose is a sealed retail pack from an established manufacturer, and you receive it exactly as the manufacturer sealed it. We don't open, repack or alter anything.
Which brands can I choose?
It depends on the box. Each box page names some of the brands in its range, and you'll see every pack when you build your box. We're an independent retailer: the brand names are their makers' trademarks, and we're not affiliated with them. Don't see yours? Tell us and we'll look at buying it.
The Statement · Statement+ · Simply Stated · Request a brand · Terms, section 10
How are the three boxes different?
They differ by what you get to choose from, not by how much arrives. Statement+ opens up our premium packs and a wider choice of care items, and Simply Stated has its own care items and packs from our organic and natural range.
Can I buy a box once, without subscribing?
No. A box is a monthly subscription. If you only need a few packs, buy them one at a time from our shop, with no subscription and no account. Shop orders have an $8 minimum, and shipping is priced by your ZIP code.
Shop single packsCan you work around an allergy or sensitivity?
We don't collect allergy information, so we can't check a box against one. Before using any product, check its manufacturer's ingredient and material information. If you have a reaction to a product, stop using it and get medical advice.
Do you charge sales tax?
Sales tax is added where we're required to collect it, based on your delivery address. Some states exempt menstrual products from some or all sales tax; where that applies, we don't charge the exempt portion.
Delivery
When does my first box arrive?
The month after you subscribe. When you sign up you choose a 3-day arrival window, and your first box is aimed at that window in the following month. We name the month before you pay. After that, a box comes every month you're subscribed.
Which arrival windows can I choose?
The 1st to 3rd, 8th to 10th, 15th to 17th or 22nd to 24th of the month. Carriers quote two to five days, so we aim at your window rather than guarantee a date.
How is it shipped, and can I track it?
We usually ship by USPS Ground Advantage, and we email you tracking the day your parcel leaves us. We ship within the United States only.
Is shipping included?
On monthly boxes, yes: shipping is included in the price shown. Shop orders are different. Shipping on single packs is the real USPS rate for your ZIP code, quoted in the cart before you pay.
What if my box arrives damaged or never arrives, even if tracking says delivered?
Tell us within 30 days of the date it was due, and we'll make it right, normally by replacing it, or refunding it if you'd rather. The risk stays with us until your order reaches you. The one exception is a parcel we send to an out-of-date address you gave us.
Your subscription
When am I charged?
When you subscribe, for your first box, which comes the month after. Then the same amount on the same date every month until you cancel. If you took a first-box offer, the first box is at the offer price and the plan price starts the next month; we tell you both prices before you pay and email you before the price steps up.
Can I change my packs?
Yes, from your account, until shortly before we pack your box. Your account shows your cutoff date, and we email you a reminder beforehand. Changes after the cutoff go into the next box. Once we've ordered that month's stock, changes are limited to packs we already have. Swapping packs never changes what you pay.
Do you send reminders?
We email you before each box's cutoff, so you can change your packs in time. If your first box was at an offer price, we also email you before the price steps up.
Can I skip a month?
Yes. From your account you can skip your next box, the next one you haven't paid for yet. You're not billed for it, it doesn't ship, and billing starts again by itself the month after. A skip never touches a box you've already paid for: that one still ships.
Can I pause?
Yes. While your box is paused you're not billed and nothing ships, and it stays paused until you start it again. If you pause after we've charged you for a box that hasn't shipped, we refund it, tax included. A pause doesn't stay open forever: if your box is still paused 90 days after you paused it, the subscription closes. Closing cancels it: your saved picks stop applying, and a new box later is at our prices then. We email you about two weeks before it closes, and again when it does.
How do I cancel?
From your account page, any time, with no fee and no phone call. Or email us and we'll do it for you. Cancelling stops future charges. It doesn't refund the month you've already paid for, and that box still comes.
Can I switch to a different box?
Yes, from your account. The switch takes effect on your next billing date, whether you move up or down, and we show you the new price before you agree to it.
Do I need an account?
A box comes with one. We create it from the name and email you give at checkout, so you don't sign in before you pay. To use it, set a password with the link we email you. Shop orders don't need an account.
Who can order?
Anyone 18 or older. You confirm it at checkout.
Gifts
Do you sell gift boxes or gift cards?
We don't sell gift boxes or gift cards.
Can I send a box to someone else?
You can have a box sent to someone else's address. It's still your subscription: it renews on your card every month until you cancel, and the account and emails come to you.
Returns and help
Can I return something?
Unopened items in their original condition can come back within 30 days of delivery for a refund of what you paid for them. Return postage is on you, and on a change-of-mind return we can't refund the original shipping charge. Email us first so we can tell you where to send it. Opened period products can't be returned.
Something's wrong with my order.
If a pack arrives damaged, defective, or isn't what you ordered, we'll replace it or refund it, your choice. Tell us within 30 days of the date your order was due. You won't pay return postage on anything that was our mistake, and usually we won't ask you to send it back at all.
How do refunds work?
Refunds we owe you go back to the card you paid with, through Stripe, and we email you the date and the amount when we send them.
How do I reach you?
Email hello@periodplus.us. A real person reads what you send.
Didn't find it here? Email hello@periodplus.us or see our contact page.