Terms of Service
Effective October 12, 2026 · Period Plus, LLC
Updated October 12, 2026: our monthly prices went down. Section 3 now lists The Statement at $30 a month, Statement+ at $35 and Simply Stated at $40 (they were $40, $45 and $48), and says that Statement+ opens up more care items as well as premium packs. Nothing else changes.
Updated October 3, 2026: section 12 no longer says that a set amount from every order goes toward a giving fund. From today, no part of an order is set aside for giving, and section 12 now says so. Section 6 no longer offers to send an unused founding reservation to that fund; we return it to you. Nothing else changes.
Updated September 23, 2026: The Opening Statement isn't available to order right now, so we took it out of sections 2, 3, 6, 8 and 10, along with the $5 card that came with it. Nothing changes for monthly boxes or shop orders.
Updated September 22, 2026: section 2 now says that a monthly box comes with an account we create from your order, so you don't sign in before you pay; section 3 now allows for an introductory price on a first box, with both prices told to you before you pay and an email before the price steps up; and a new section 16 sets out what is always true of a Period+ offer.
Updated again on the evening of September 12, 2026: section 8 now says that for a monthly box, the shipping time we promise is its arrival window in the month we named, rather than 30 days from the charge, since a monthly box is billed ahead of the window it ships in.
Updated later on September 12, 2026: section 5 now says what happens to a box you have already paid for. If you skip, that box still ships; a skip holds back only your next box and never refunds anything. If you pause, a paid box that hasn't shipped yet doesn't ship, and we refund everything you paid for it, tax included.
Updated September 12, 2026: we added a short part to section 8 saying when what you buy becomes yours (when you pay, or as soon as we set the items aside for you if we don't have them yet), and that the risk of it being lost or damaged stays with us until your order reaches you.
Updated September 9, 2026: we brought this document back in line with what we actually sell: three monthly plans instead of two, The Flight no longer offered, shipping on single items priced from your ZIP code instead of a flat fee, the rules for pausing and skipping a box written out, these terms now say plainly that they cover individual shop items and not just boxes, and the $5 founding credit now applies to your first order of anything we sell.
Updated September 8, 2026: you no longer need an account to buy from the shop or to order the Opening Statement, and we don't create one for you; a monthly box still needs one. The 18+ confirmation moved from account sign-up to checkout, where you accept these terms before paying. We no longer offer emailed sign-in links; password reset remains.
Updated August 30, 2026: shipping now covers individual shop orders as well as boxes (individual orders carry a separate shipping charge and an $8.00 minimum); we state a 30-day shipping time and set out your cancel-or-refund rights if we miss it; refunds we owe are no longer described as discretionary and are sent within seven working days with written confirmation; we refund rather than substitute on individual items. Previously updated July 29, 2026: an account and an 18+ confirmation are now required to order; the box-change cutoff follows your arrival window rather than a fixed date; founding credit applies to your first order of either product.
These terms cover your use of periodplus.us and anything you buy from us: a monthly box or individual items from our shop. We've tried to write them in plain language, because terms you can't read aren't really terms.
- Who we are
- Your account
- Subscriptions and auto-renewal
- Changing your box
- Pausing, skipping and cancelling
- Founding reservations
- Prices, taxes and payment
- Shipping
- Returns and refunds
- About the products
- Health and safety
- Giving
- Reviews and messages
- Limits on our liability
- Changes, law and contact
- Promotions and offers
1. Who we are
Period+ is operated by Period Plus, LLC, a limited liability company organized in Alabama and based in Enterprise, Alabama. In these terms, "we," "us" and "Period+" mean Period Plus, LLC. "You" means the person using our site or buying from us.
You must be at least 18 years old to create an account or make a purchase. Products intended for a young person, such as a first-period kit, must be purchased by a parent, guardian, or another adult.
2. Your account
You must be 18 or older to place an order or hold an account. You confirm this at checkout: before our payment processor takes your payment, you tick a box stating that you are 18 or older and that you accept these terms, and that confirmation is recorded with your order. We rely on what you tell us; we don't check it against an ID. If you're buying for a young person (a first-period kit, for example), that's expected and welcome: the adult places the order and holds the account.
A monthly box comes with an account; a shop order does not need one. Browsing the catalog and prices is open to everyone. When you buy from the shop, we don't create an account for you: the email address you give at checkout is where your confirmation, any shipping notice and your tracking go, and it's how we find your order if you write to us. When you subscribe to a box, we create an account for you from the name and email address you give at checkout, because your pack choices, pauses and plan changes live there. You don't need to sign in before you pay. To use the account, you set a password with the link we email you (the same "forgot your password" link works for a first password). If you already have an account under that email, the box is attached to it. If you later open an account with the same email you used for an earlier order, that order is attached to it.
If you forget your password, or never set one, we'll email you a link to set a new one. Keeping access to your email address secure is how you keep your account secure: anyone who can read your email can request a password reset.
Please keep your email address and shipping address current. We're not responsible for boxes delivered to an out-of-date address you gave us.
3. Subscriptions and auto-renewal
Please read this part carefully
Period+ subscriptions renew automatically every month until you cancel. When you subscribe:
- We charge your payment method immediately for your first box.
- We then charge the same amount every month, on the same date, automatically, with no further action or approval from you, unless you took an introductory offer, in which case we charge the introductory price for the box it covers and the plan price from the next month. We tell you both prices before you pay, and we email you before the price steps up.
- This continues indefinitely until you cancel.
- You can cancel at any time (see section 5), and cancelling takes effect at the end of the period you've already paid for.
The price you'll be charged each month is shown to you before you complete checkout, and again in your account.
We have three recurring plans: The Statement at $30 a month, Statement+ at $35 a month, and Simply Stated at $40 a month. You build all three the same way: you choose two sealed, name-brand product packs and one care item, and we add one item we choose (we call it Our Pick). Shipping is included in those prices. The plans differ by what you get to choose from, not by how much arrives: Statement+ opens up our premium packs and more care items, and Simply Stated has its own care items and packs from our organic and natural range. Swapping packs inside your plan never changes what you pay; only moving to a different plan does, and we show you the new price before you agree to it.
We also sell individual items from our shop, one time only, and they do NOT renew. There's an $8.00 minimum and shipping is charged separately (see section 8). Buying from the shop does not start a subscription and will never result in a recurring charge.
4. Changing your box
You can change which packs are in your upcoming box from your account until shortly before we pack it. Your cutoff depends on the arrival window you chose: we pack a few days before your box is due to arrive, so a box arriving early in the month has an earlier cutoff than one arriving late. Your account page always shows your exact date, and we email you a reminder beforehand. After the cutoff your box is locked, and changes you make apply to the following month.
Once we've placed that month's product order, later changes are limited to packs we already have in stock; we can't promise a pack we didn't buy. Your account will tell you if a pack isn't available for that month.
Swapping packs never changes what you pay. Everything you can choose inside your plan is included in your plan's price.
Changing plan is different, and it always takes effect on your next billing date. That is true whether you move up or down: we don't charge you extra part-way through a month, we don't credit you either, and the new plan's choices open up when the new month is billed, so you are never paying for something you can't use, or using something you haven't paid for. Your account page shows a plan change as queued until then.
If a pack you've chosen becomes unavailable, we'll substitute a comparable product of equal or greater value in the same category, or contact you.
5. Pausing, skipping and cancelling
Skipping your next box
From your account page you can skip your next box, meaning the next one you haven't paid for yet. You're not billed for that box and it doesn't ship, and billing starts again by itself the month after. You don't have to do anything to come back.
A skip never touches a box you've already paid for. If we've charged you for a box that hasn't shipped yet, it still ships in its usual arrival window, and skipping doesn't refund anything.
Pausing
You can also pause your box. While it's paused you're not billed and nothing ships, and it stays paused until you ask us to start it again; it never restarts on its own.
If you pause after we've charged you for a box that hasn't shipped yet, that box doesn't ship and we refund it: everything you paid for it, tax included.
A pause doesn't stay open forever, and this is the part to read. If your box is still paused 90 days after the day you paused it, the subscription closes. We email you about two weeks beforehand, and again when it happens. Closing means it is cancelled: your saved pack choices stop applying, and starting a new box later is at whatever our prices are then. Your account page shows your exact closing date for as long as you're paused.
Cancelling
You can cancel any time, with no fee and no phone call, from your account page or the billing portal we link to there. You can also simply email us and we'll do it for you.
Cancelling stops future charges. It does not refund the current period you've already paid for; you'll receive the box you paid for, and then nothing further will be charged.
6. Founding reservations
Before we opened we offered a $5 founding reservation. If you paid one:
- It is still fully refundable: ask us and we send it back. Opening the store did not end that.
- It is not a subscription and does not start recurring billing.
- It comes back to you as $5 off your first order, whatever you buy (a monthly box or items from the shop), using the code we emailed you. The code works once and is tied to you, so it only discounts your own order. If it won't apply at checkout, email us before you pay and we'll either apply it for you or refund the $5. You don't lose it either way.
- If you decide not to order at all, we will contact you to return it. We will not quietly keep it.
7. Prices, taxes and payment
Prices are in US dollars. Sales tax is added where we're required to collect it, based on your delivery address. Some states exempt menstrual products from some or all sales tax; where that applies, we don't charge the exempt portion.
Payments are processed by Stripe. We never see or store your full card number. You authorize us, through Stripe, to charge your saved payment method for your subscription until you cancel.
If a payment fails, Stripe will retry it and email you to update your payment method. If it keeps failing, we may pause or cancel your subscription.
We may change our prices. If we change the price of an existing subscription, we'll email you before it takes effect so you can decide whether to continue.
8. Shipping
We ship within the United States only. Everything goes out by USPS Ground Advantage, and we email you tracking the day your parcel leaves us.
What shipping costs
Monthly boxes: shipping is included in the price shown. The Statement, Statement+ and Simply Stated all arrive with no separate shipping charge.
Individual items from our shop work differently. Shipping on single packs and care items is the real USPS rate for your ZIP code; it is not a flat fee, and there is no order size that makes it free. You give us the ZIP in the cart, we quote the rate there, and it is shown to you again at checkout before you pay. It changes with where you are and how much you're sending. We usually ship by USPS; if we send your parcel by another carrier, that is our choice and our cost, and what you paid does not change. Individual orders also have an $8.00 minimum, because below that the picking, packing and postage cost more than the order does.
How long it takes
We ship every order within 30 days, and here's why we say 30
Period+ is new, and we buy most things in once you've ordered them. We're not sitting on a warehouse. Your order comes in, we order from our supplier, it comes to us here in Enterprise, and we pack it and send it on to you. Some items, a lot of our care items in particular, are flagged by our supplier as taking longer to reach us than the pads and tampons do.
We could promise you three days and be wrong a lot. Instead: we will ship your order within 30 days of the day you place it. Most orders go out sooner than that, and we email you tracking the moment yours does. For a monthly box, the time we promise is your arrival window in the month we named, not 30 days from the charge.
If we can't ship inside 30 days, you hear from us before those 30 days are up, not after, and not only if you chase us. See If we're running late, just below.
Subscription boxes and arrival windows
Your first box ships the month after you subscribe. When you sign up you choose a three-day arrival window (the 1st–3rd, 8th–10th, 15th–17th or 22nd–24th), and your first box is aimed at that window in the following month. We name the month before you pay, and again in your welcome email and on your account page. After that, a box goes out every month you're subscribed.
Arrival windows. We ship so your box lands inside your window. Carriers quote two to five days, so we're aiming at your window, not guaranteeing a date; a delivery running a day or two outside it isn't a failed order, and we'll help you track anything that goes missing. We ship each month's boxes after that month's cutoff.
If we're running late
Federal law gives you specific rights when a shop takes your money and then can't ship on time. We'd rather write them out plainly than hope you never need them.
If we can't ship your order within 30 days of when you placed it (for a monthly box, in time for its arrival window in the month we named), or within any shorter time we told you at the time you ordered, then before that deadline passes we will email you with:
- a new shipping date, or an honest statement that we don't have one yet and the reason why;
- your right to cancel instead and get a full refund, including what you paid for shipping; and
- a way to tell us that costs you nothing: replying to that email is enough.
If you don't reply. Where the new date we give you is 30 days or less past the original one, and you don't tell us otherwise, we'll take that as you being willing to wait, and we'll say so in the email, so it's never a surprise. Where the new date is more than 30 days later, or we can't give you a date at all, your order cancels itself and we refund you 30 days after the original deadline, unless it has already shipped by then, or you've told us you'd like us to carry on.
If we then miss the new date too, we write again with the same choice, and that time, silence means cancel. We won't hold your money against a date we keep moving.
When your order becomes yours
What you buy becomes yours when you pay for it. For a monthly box, that means each time a monthly payment goes through, for the box that payment covers. There is one practical limit: something can only become yours once there is a particular item to hand over. Because we buy most things in after you order, and a box's packs can still change until its cutoff, the exact items become yours as soon as we have them and set them aside for your order.
The risk stays with us until your order reaches you. Owning something is not the same as carrying the risk for it. If your order is lost or damaged before it gets to you, whether it is still here with us or on its way, that is our loss and not yours. That is why, if it arrives damaged or never arrives, we replace it or refund it (see just below). The one exception is a parcel we send to an out-of-date address you gave us (see section 2).
Damaged, lost or wrong
If your order arrives damaged, or doesn't arrive at all, tell us and we'll make it right, normally by replacing it, or refunding it if you'd rather. Please contact us within 30 days of the date your order was due.
9. Returns and refunds
For health and hygiene reasons, we can't accept returns of opened period products. That's true of subscription boxes and individual items alike.
If something's wrong with your order, we fix it. If a pack arrives damaged, defective, or isn't what you ordered, we'll replace it or refund it, your choice. Contact us within 30 days of the date your order was due. You won't pay return postage on anything that was our mistake, and usually we won't ask you to send it back at all.
Changed your mind? Unopened items in their original condition can come back to us within 30 days of delivery for a refund of what you paid for them. Return postage is on you, and on a change-of-mind return we can't refund the original shipping charge. Email us first so we can tell you where to send it.
Refunds we owe you are not up to us
If we cancel an order because we couldn't ship it, the refund isn't at our discretion and you don't have to ask for it. You get back everything you paid for that order, shipping included.
We send it within seven working days, back to the card you paid with, through Stripe, and we email you when we do it, with the date and the amount, so you're not left watching your statement wondering whether it happened.
If we can't get something you ordered, we refund it; we don't quietly send you something else instead. If we think a substitute would suit you, we'll ask you first and you decide. (Subscription boxes work differently, and you agree to it when you subscribe: if a pack you chose becomes unavailable we may substitute a comparable product of equal or greater value in the same category; see section 4.)
Cancelling a subscription is a different thing from a refund. Cancelling stops future charges; it doesn't refund a month you've already paid for; you'll get that box, and then nothing further is charged. There's no cancellation fee, and you never have to talk to anyone to stop a subscription. See section 5.
10. About the products
Period+ sells sealed, unopened retail packs from established manufacturers. We don't open, repack, or alter them; you receive them exactly as the manufacturer sealed them, inside our box.
We are an independent retailer. Tampax, Always, Playtex, Stayfree, Carefree, U by Kotex and other product names are trademarks of their respective owners. Period+ is not affiliated with, endorsed by, sponsored by, or acting as an agent of any of these brands or their manufacturers. We simply resell their genuine products, and we identify them by name so you know exactly what you're getting.
Product availability, packaging and formulations are controlled by the manufacturers and can change without notice.
11. Health and safety
Period+ does not provide medical advice. Nothing on our site, in our emails, or in our boxes is a substitute for guidance from a doctor or other qualified health professional.
Always read and follow the manufacturer's instructions and warnings on each product. Tampons in particular carry a risk of Toxic Shock Syndrome (TSS), a rare but serious condition. The manufacturer's insert explains the warning signs and correct use. If you have symptoms of TSS, or any adverse reaction to a product, stop using it and seek medical attention.
If you have a medical condition, allergy, or sensitivity, check the manufacturer's ingredient and material information before use.
12. Giving
No part of what you pay us is a donation, and no order you place is tied to a gift. We don't set aside any amount from an order for a charity or a fund, and the price doesn't depend on it. If Period+ makes a gift, that is the company's own decision, made separately from anything anyone buys.
13. Reviews and messages
If you submit a review, you're giving us permission to publish it (with your first name or initials, not your email address) on our site and in our marketing. We review submissions before publishing and may decline to publish, or remove, anything that's abusive, off-topic, unlawful, or not a genuine experience with our products. We won't edit the substance of your opinion to make it more flattering.
Please don't submit anything you don't have the right to share, and please don't include other people's personal information.
14. Limits on our liability
We provide our site and products with reasonable care, but we don't guarantee that the site will always be available or error-free.
To the fullest extent the law allows, Period Plus, LLC is not liable for indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability for any claim relating to a purchase is limited to the amount you paid for that purchase.
Nothing in these terms limits any right you have that can't be limited by law, including rights relating to products that are defective or unsafe. Some states don't allow certain limitations, so parts of this section may not apply to you.
15. Changes, law and contact
Changes. We may update these terms. If we make a material change, we'll email active subscribers and update the effective date above. Continuing to use Period+ after a change means you accept the updated terms.
Governing law. These terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Alabama, unless the law entitles you to bring it where you live.
Contact us. Email hello@periodplus.us, call 334-429-6078, or write to Period Plus, LLC, Enterprise, Alabama. We're a small family business; a real person reads what you send.
16. Promotions and offers
From time to time we run an offer: money off your first box, or something extra in the box. When we do, the terms of that offer are shown with the offer itself: what you get, who it's for, when it ends, and anything you have to do. Those terms are part of these terms while the offer is running.
What's always true of a Period+ offer:
- One per customer, and it's for new customers unless we say otherwise.
- It has an end date, and we honour it. If we say an offer ends on a date or after a number of orders, it does. We don't quietly extend it and we don't quietly stop it early for someone who's already ordered.
- An offer on a monthly box applies to the box it says it applies to. If your first box is discounted, your plan renews at its normal price after that. We tell you both prices before you pay, and we email you before the price goes up.
- It has no cash value and we can't swap it for money.
- If you cancel or return, we refund what you actually paid, not the price before the discount.
- We can end or change an offer at any time, but never for an order you've already placed.
If an offer's own terms and this section ever disagree, the offer's terms win. They're the ones you read when you bought.
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